Revolutionize your customer care

Continuously monitor customer experiences to turn real-time insights into customer confidence and maximized retention

Enable proactive approach to your customers

By continuously analyzing customer signals across channels, our platform identifies emerging issues, sentiments, and opportunities earlier. We offer advanced data processing & predictive modeling

Real-time social listening and monitoring

Monitor social channels, respond to complaints, identify root causes quickly

Sentiment analysis and natural language processing

Analyze customer sentiment, feedback, proactively detect and prevent spreading issues

Integration with CRM platform and help desk

Ensure smooth integration of your internal systems to enhance communication with your customers

Trusted by industry leaders in food and public health

Personalized platform to enhance customer care

Customized visual summaries

Configure visualizations specifically for your workflows and requirements
Insights identification

Choose from risk forecasts, trend analysis, actionable recommendations, and more
Preferred delivery formats

Select from emails, SMS, dashboards, maps, and other options to receive the insights you need

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Featured news

Partnering with industry leaders

"We are delighted to have Cheesecake Factory as one of our premiere partners. Cheesecake Factory are thought leaders in the food safety space, their commitment to food safety, attention to detail, and exemplary leadership are a perfect fit for our services"

The future of food safety is digital

Discover how Chick-Fil-A utilizes social media in their food safety program: " For us in this journey with analytics and food safety, we're going from a place of hindsight to insight ... and eventually foresight so we can be more proactive in helping our Restaurants better identify and address food safety risks,"

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New technology for a safer food system

"The New Era of smarter Food Safety initiative will build on the foundation built by the Food Safety Modernization Act by using new technologies and approaches to help create a more digital, safer, and traceable food system "

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