Safeguard Customer Trust

Prioritize customer safety while fostering strong relationships through proactive engagement and responsive communication.

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An Introduction to Our Customer Engagement Solution

Effectively foster strong customer relationships with our Customer Engagement solution. Designed to help businesses monitor online reviews and proactively address customer feedback, this comprehensive tool enhances your company's image and drives customer satisfaction.

  • Real-Time Alerts

    Receive instant notifications when new reviews are posted, allowing you to stay informed and respond to customer feedback in a timely manner. 

  • Direct Messaging

    Engage in direct communication with customers who report foodborne illness, enabling swift complaint resolution, customer care, and recovery. 

  • Competitive Advantage

    By being the first to respond and resolve customer issues, you can reduce the risk of additional escalation.

  • Enhanced Customer Engagement

    By actively monitoring and responding to online reviews, you can demonstrate your commitment to customer satisfaction and foster stronger relationships with your clientele. 

Seamless Direct Messaging Interface

Communicate effortlessly with a powerful messaging platform designed for ease and efficiency 

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Partnering With Industry Leaders.

"We are delighted to have Cheesecake Factory as one of our premiere partners. Cheesecake Factory are thought leaders in the food safety space, their commitment to food safety, attention to detail, and exemplary leadership are a perfect fit for our services."

Patrick Quade, CEO
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The Future Of Food Safety is Digital

Discover how Chick-Fil-A utilizes social media in their food safety program:

"¬†For us in this journey with analytics and food safety, we're going from a place of hindsight to insight ... and eventually foresight so we can be more proactive in helping our Restaurants better identify and address food safety risks," 

Davis Addy, Food Safety Digital
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New Technology for a Safer Food System

"The New Era of Smarter Food Safety initiative will build on the foundation built by the Food Safety Modernization Act by using new technologies and approaches to help create a more digital, safer, and traceable food system " 

Frank Yiannas - Deputy Commissioner for Food Policy and Response

Sign Up For a Demo

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